Holiday Apartments for rent

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General conditions

Cookie policy

Privacy policy

GENERAL TERMS

BOOKING CANCELLATION BY THE CLIENT

Any cancellation or amendment request must be sent to us in writing, by email, fax or post, and will take effect on the day we receive the request.

You will be liable to pay the cancellation or amendment charges shown below.

More than 30 days before arrival date = 10% of the booking price.
29 – 7 days before arrival date = 50% of the booking price.
Less than 7 days before arrival = 100% of the booking price.

There will be no refunds if the client voluntarily decides to stop using the services included in the holiday before the end of his/her stay.

CHANGES BY THE COMPANY

In case the accommodation could not be occupied because of unforeseen reasons, not attributable to the company, the company has the right to substitute the original accommodation by other with the same or superior characteristics, without any additional payment.

DATA PROTECTION (Organic Law 15/1999 of 13th December )

In compliance with the Organic Law 15/1999 of 13th December, on Protection of Personal Data ("LOPD"), we inform that, through the completion of forms, your personal details will be incorporated and held in the company files, with the purpose of being able to offer and provide you with our services. In addition, we inform you of the possibility to exercise the right of access, rectification, cancellation and opposition with regard to your personal data, the company being responsible for the file.

A cookie is a file that is downloaded to your computer when you access certain websites. Among other things, cookies allow a website to store and retrieve information about your browsing habits or your device and, depending on the information it contains and the way you use your computer, may be used to recognise you.

Cookies are essential for the operation of the Internet, providing countless benefits for the provision of interactive services, and facilitating the navigation and usability of our website.

The information that we provide below will help you understand the different types of cookies:

TYPES OF COOKIES

DEPENDING ON THE ENTITY IN CHARGE

First-party cookies: These are collected by the editor to provide the service requested by the user.
Third-party cookies: These are collected and managed by a third party, so they cannot be considered as first-party.

DEPENDING ON THE TIME ENABLED

Session cookies: These collect data while the user is browsing the website in order to provide the requested service.
Persistent cookies: These are stored in the terminal and the information obtained will be used by the entity in charge of the cookie to provide the requested service.

DEPENDING ON THEIR PURPOSE

Technical cookies: These are necessary for users to efficiently browse the website.
Personalisation cookies: These enable the characteristics (language) for the user to browse the website.
Analytic cookies: These give the provider an analysis of the user's browsing behaviour in order to monitor the use of the website and to produce statistics about the most visited content, number of visitors, etc.
Advertising cookies: These allow the editor to include advertising space on the website, according to its content.
Behavioural advertising cookies: These allow the editor to include advertising space on the website according to the information obtained through the user's browsing habits.

Necessary cookies

Necessary cookies help make a website usable, activating basic functions such as page browsing and accessing secure areas of the website. The website cannot function adequately without these cookies.

Preference

Preference cookies allow more advanced functionality and a more personalised experience of our website. For example, they inform us of the pages that you have visited in order to access what you are looking for more easily.

Analytics

Analytics cookies help website owners understand how visitors interact with the website by gathering and giving information anonymously.

Marketing

Marketing cookies are used to track visitors on a website. The reason for this is to show relevant and attractive advertising for the individual user, and as such, making it more valuable for editors and third-party advertisers.

According to the provisions of Article 22.2 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, COMPANY NAME would like to inform users about the cookies used on our website:

TYPES OF COOKIES

First-party cookies: YES

Third-party cookies: YES

Session cookies: YES

Persistent cookies: YES

PURPOSE

Technical cookies: YES

Personalisation cookies: YES

Analytic cookies: YES

Advertising cookies: YES

Behavioural advertising cookies: YES

Google Analytics: This service stores cookies for the statistical analysis of traffic and number of visits to this website. By accepting analytics cookies, you are giving your consent for Google to process information about you. Therefore, to exercise any right in this regard, you must communicate directly with Google.

In the case of cookies from Google Analytics, the company stores cookies on servers in the United States and agrees not to share data with third parties, except where necessary for purposes of system functionality or when required by law to this end. Google certifies that it does not store your IP address.

Google Inc. is a company that adheres to the Privacy Shield Framework, which ensures that all data transferred shall be processed with a level of protection in accordance with European regulations. You can find detailed information about this subject on the following link: https://support.google.com/analytics/answer/6004245?hl=en

If you wish, you may use the Google Analytics Opt-Out Browser Add-on, and through its settings, analytic cookies for this service may be rejected in all browsers. You can find more information about this at the following link: https://tools.google.com/dlpage/gaoptout?hl=en-GB

Likewise, COMPANY NAME hereby informs the user that they may configure their browser to alert them when cookies are received, and they may, if desired, prevent them from being installed on their hard drive.

Below are the links for different browsers in order to carry out this configuration:

Firefox: https://support.mozilla.org/en/products/firefox/protect-your-privacy/cookies

Chrome: https://support.google.com/chrome/

Internet Explorer: https://support.microsoft.com/en-GB

Edge: https://support.microsoft.com/en-GB

Safari: https://support.apple.com/en-gb/guide/safari/welcome/mac

Opera: https://help.opera.com/en/latest/web-preferences/#cookies

This privacy policy has been compiled to better serve those who are concerned with how Personally Identifiable Information is being used online. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our website?

When booking or registering on our site, as appropriate, you may be asked to enter your name, email address, postal address, phone number or other details to help process your reservation.

When do we collect information?

We collect information from you when you make a reservation, send us a request, subscribe to a newsletter or enter information on our site.

How do we use your information?

We may use the information that we collect from you when you:

make a reservation,
send us a request,
sign up for our newsletter,
respond to a survey or marketing communication,
surf the website, or
use certain other site features

in the following ways:

to improve our website in order to better serve you.
to quickly process your transactions.

We collect your email address in order to:

send information, respond to enquiries, and/or other requests or questions,
process reservations and to send information and updates pertaining to orders,
send you additional information related to your product and/or service.

How do we protect visitor information?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

All credit card transactions are processed through a secure gateway provider and are not stored or processed on our servers.

Third Party Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.

Third party links

At this time, we do not include or offer third party products or services on our website.

Questions

Should you have any questions regarding this privacy policy, you may contact us using the contact information in the footer of the site, or via the form on the “Contact Us” page.

This Privacy Policy is effective as of DD-MM-YYYY

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